Returns and Refunds
Please take note of the following:
1. You can return your item for a refund within 14 days of receiving your order. Returns are FREE for Belgium customers only.
2. We do not currently offer exchanges. Once your parcel is sent back it will be refunded to the card used to place the order.
3. We’ll refund you the price paid for your item at the time of purchase. This includes sale items.
4.We cannot accept any returns for inner/underwear which are not in their original packaging due to hygiene reasons.
5. If you wish to returns swimwear, please do ensure the plastic sticker is still attached. We will not be able to process your return if this has been removed.
6. All items will be inspected upon return. If we deem your return as unsaleable, it will be returned back to you.
7. Items are your responsibility once delivered until the return reaches our warehouse. Please take good care of them!
8. Make sure your parcel is packed securely and cannot be damaged on its way back, its your responsibility to return the item in the same condition it was delivered to you in.
9. Where possible, the returned items should include original tags and packaging.
10. We strongly recommend you obtain proof of postage. Any returned lost items without a receipt will not be refunded.
When do I get my refund once I have returned an item?
It can take up to 14 working days from you returning the item(s) to receiving your refund. An automatic email will be sent to you confirming your refund once it is received and processed. If you have not received this notification, your return has not reached us.