International Ordering & Shipping Policy

What are the shipping charges on International orders?
Axelles charges EUR 10 for all international orders (Except Belgium) irrespective of the order size.

How long will it take to receive the ordered products?
For International Shipping, the average delivery time is 10-15 days depending on the country of residence.

What delivery methods do you use?
All International orders are sent through DPD / Post NL / BPost

How do International duties and taxes work?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you the cost as it varies from country to country

What payment options are available on Axelles Store?
We use payment provider Mollie and you can pay with Bankcontact / Visa / MasterCard.

How do I cancel my international order?
Please note that your order can only be cancelled before we have dispatched it to you. We have no way of cancelling it once it is shipped from our end. If you want to cancel the order before you receive a shipping notification mail from us, please drop us an e-mail on [email protected] with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

What is the return policy for International orders?
For all international orders, customers have to return the products themselves. The order needs to be sent back to the return address included in your box. Once we receive the product, we will process the refund within 3-5 business days. Please note that International Shipping cost will not be refunded.

How do international taxes work?
Any import duties or related taxes are unpaid at the time of placing the order, and need to be paid by the Customer at the time of receiving the order Any such charges are levied by the local Customer authorities, and we at Axelles, don’t have any control over it

What if i don’t want to pay my international duties and taxes?
If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to Belgium. If the return charges are higher than the order refund amount, no refund will be made

All prices are in EUR.